Casework Testimonials

Need help? You can come to us.

A lot of people do not realize just how much their congressional office can help with! If you are having trouble with a federal agency, facing delays, or simply do not know where to turn, our team is here to help you figure out the next step.

We can assist with issues involving passports, Social Security, Medicare, veterans’ benefits, the IRS, immigration, and many other federal programs and agencies. And if your issue is not something our office can directly resolve, we will do our best to connect you with someone who can.

You do not have to navigate a complicated government system on your own. If you need help, reach out. That is exactly what we are here for.

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Not sure if your issue is something we can help with?

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You do not need to know the right agency, the right form, or the right government acronym before you contact our office. Tell us what is going on, and our team can help you understand your options and figure out where to start.

Social Security • Passports • Medicare • Veterans’ Benefits • IRS • Immigration • Federal Benefits • And More

Real people. Real help.

Many people reach out to our office after spending weeks, months, or even years trying to get an answer from a federal agency.

Here are some of the people who came to us when they did not know where else to turn.

Their stories are shared below in their own words.

SOCIAL SECURITY

"After months of battling bureaucratic nightmares with Social Security and feeling helpless, my outreach to Rep. Lee's team became the light at the end of a very dark tunnel. Not only was their response swift, sincere, and meticulously detailed, but they also resolved my spousal benefits issue more speedily than anyone at SS even thought was possible. I'm not just a case number to them - I felt seen, heard, and genuinely cared for. Their work was not just a service but a lifeline, turning a desperate situation into an experience that I'll share with anyone who'll listen. Rep. Lee and her team were a beacon of hope in a sea of governmental chaos, and I am beyond grateful and eager to advocate for them in every possible way, ensuring everyone knows where to turn when they, too, feel lost.”

– Elaine Beck

IMMIGRATION

“Going through the immigration process with my husband was one of the most stressful and emotional experiences our family has ever faced. Being separated from him, worrying about what would happen next, and being away from my children during part of the process was incredibly difficult. There were so many moments when I felt overwhelmed and unsure of what to do. When I reached out to Rep. Summer Lee’s office, their help gave our family hope at a time when we really needed it. Knowing that someone was willing to listen to our situation, care about what our family was going through, and help us meant more than I can put into words. After all the waiting, appointments, paperwork, uncertainty, and emotions, my husband is finally home with us. There is a feeling of peace in our home again that I don’t take for granted. I know helping families is part of the work Rep. Lee’s team does, but for the family receiving that help, it can mean everything. Their assistance helped us get through one of the hardest chapters of our lives. My family is finally together again, and I will always be incredibly grateful to Rep. Summer Lee and her team for giving us hope when we needed it most.”

– Daisy Garcia

PASSPORTS

"I can't thank Rep. Summer Lee’s team enough for helping me secure a passport in time for a fishing trip to Canada with my son. After developing an illness and struggling with fatigue, the trip had dropped in priority, and I feared we wouldn’t get our passports in time. Congresswoman Lee's team was incredibly responsive and professional, contacting the right people and keeping me informed every step of the way. Thanks to their efforts, we received the passports a full week before the trip. It truly felt like they were working just for me—emails were sent within minutes of our conversations, and there was never a moment where I felt like I was being given the runaround. They really went above and beyond to make sure my son and I could create lifelong memories together. I’ve already recommended their office to others and will continue to do so!"

– Zack Dorosh

PASSPORTS

"Amidst the shadow of a Stage 4 cancer diagnosis and hearing a relentless stream of 'no’s' from every direction, Rep. Summer Lee and her team really came through as a HUGE unexpected ‘yes’ for me and my family when we didn’t know where to turn. Her team showed up BIG TIME, proving that even among larger issues, they truly gave, pardon my words, 'two craps' about a regular guy in Pittsburgh. Rep. Lee’s team made sure we received all four passports, even when the odds and the agencies said it was impossible. I just didn’t think it worked that way, but they are clearly doing things differently. You know, it’s not Rep. Lee’s fault I have cancer, but they took the extra steps to make sure I could be there at Niagara Falls with my family. I'm not just grateful but I'm floored by how the Congresswoman and her team cared enough to turn our seemingly bleak situation into a story of success and I'm even more grateful to have had that time with my family.”

– Robert Kuchta

Stuck waiting for an answer?

You do not have to keep making phone calls, sitting on hold, or wondering who you are supposed to contact next.

If you are having trouble with a federal agency, reach out and tell us what is happening. Our constituent services team is here to help!

Click HERE to Get Help Now!

IRS & TAX ISSUES

"After three tough years of going round in circles with the IRS, I found a real-life superhero team in Rep. Summer Lee and her staff. I was at my wit's end, fed up with waiting and getting nowhere. So, I took a chance and reached out to Rep. Lee’s team, and wow—what a difference that made! In just one month, Rep. Lee's team did what seemed impossible. They listened, they cared, they always kept me in the loop, and most importantly, they really got things done! It wasn't just about getting my money and fixing a tax mess at no fault of my own, it was about being heard and helped in a system that felt so defeating. Finally, after reaching out to her team, I felt like I wasn’t completely lost in the shuffle, and that meant the world to me. I am absolutely amazed by Rep. Lee's team."

– Carol Kelly

FEDERAL BENEFITS

"When I reached out to Rep. Summer Lee and her team, I was feeling pretty apprehensive and hopeless. I didn’t expect much because no one else was able to help or seemed to care about the problems I was facing with my benefits, but from the moment I contacted Rep. Lee’s office I knew real help was on the way. They didn’t just listen to my story, they actually heard me. They really cared! They went so far above and beyond for me that I hardly have words for it. In just one week, they did what others couldn’t manage to do in months.” Even after the fact when Rep. Lee's team told me to always reach out if I needed help again, I knew it wasn’t just talk—I felt it, right in my heart. I even started to cry because, for the first time in a long time I felt seen, I felt heard and most importantly, I felt genuine care from her team and the real desire to help me out when I needed it most. I appreciate Rep. Lee and her entire team from the bottom of my heart. They are out here really getting things done!”

– Doriane Collins

HELP FOR A FAMILY MEMBER

"I want to share my heartfelt gratitude to Rep. Summer Lee's team for their exceptional support with my grandma’s situation. Living alone, my grandma faces challenges with elderly aging health issues and the risks of agreeing to things without understanding. I had to step in, but we hit roadblocks with unreasonable requests. That's when Rep. Lee’s team made a world of difference. They not only completely heard me out, but they immediately took action. They were there every step of the way, always answering the phone anytime it rang and ensured my grandma wasn't left alone and vulnerable. Their dedication honestly made them feel like extended family to us. This was my first experience seeking out help like this, and I couldn't be happier for reaching out to them. Their responsiveness, humanity, and willingness to go the extra mile for my Grandma truly set them apart. Rep. Summer Lee’s team not only heard me but provided the much-needed help right when we needed it most. They are proof of what compassionate and effective support looks like.”

– Billy Cain

IMMIGRATION

“For two years, I was stuck trying to get my green card and I wasn’t getting anywhere. Then I contacted Rep. Summer Lee’s team, and everything started to change. They didn’t just help me with the paperwork, they made sure everything got done right. For once, my husband and I were treated with real kindness and respect, like we mattered. Thanks to them I got my green card for my new job and can take care of health insurance for my son and I. It’s obvious that Rep. Lee’s team isn’t just going through the motions – they really care, and they’ve gone above and beyond to make a real difference in our lives.”

– Ruth Tarley

IMMIGRATION & TRAVEL AUTHORIZATION

"Thanks to Congresswoman Summer Lee’s incredible team, we were able to do the seemingly impossible—secure travel authorizations to bring a Ukrainian family, including a child with disabilities, to safety in the United States. For months, we were stuck in a bureaucratic nightmare, losing hope as deadlines loomed, but everything changed when we reached out to their office. Congresswoman Lee’s staff listened with empathy, acted with urgency, and guided us through a complicated process with unwavering dedication. Their professionalism and compassion were instrumental in cutting through the red tape. Without her team’s advocacy, we would still be stuck and, most likely, out of options. They went above and beyond, and we are forever grateful for their support!"

– Olga Kutchinskaya

Your problem does not have to be a crisis before you call us.

Maybe you have already spent months trying to get an answer. Maybe you just opened a letter from a federal agency and have no idea what it means. Maybe you have an urgent deadline. Or maybe you are simply just not sure who can help or where to turn.

Start with us.

Our constituent services team can help you navigate federal agencies, ask questions on your behalf, request updates, and help you understand what options may be available.

While our office cannot guarantee a particular outcome or require a federal agency to decide a case in a particular way, you do not have to navigate the process alone.

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Have questions before submitting a request? Call our team at (412) 214-5000!